Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Payment Terms
By registering for a retreat, participants reserve one of a limited number of available spaces.
Three day retreats require full payment at the time of registration.
Pilgrimages require a nonrefundable deposit followed by two additional payments due on or before the specified due dates.
Cancellation Policy for Three Day Retreats
If cancellation is necessary, the following refund policy applies:
If cancellation occurs at least 30 days before the retreat start date, a $300 refund will be issued.
No refunds can be issued less than two weeks before the retreat.
Pilgrimage Cancellation Policy
Because lodging is limited and financial commitments must be made well in advance, the following policy applies:
The $500 deposit is nonrefundable.
If cancellation occurs one year prior to the pilgrimage, participants will receive a refund of all additional payments made minus the $500 nonrefundable deposit.
If cancellation occurs six months prior to the pilgrimage, participants will receive fifty percent of payments made minus the $500 nonrefundable deposit.
No refunds can be issued after the six month prior date.
Organizer Cancellation
If Hineni: A Gathering Ministry must cancel a retreat or pilgrimage for any reason, all payments received will be refunded in full.
Travel Insurance
Participants are strongly encouraged to purchase travel insurance for pilgrimages to protect their retreat or pilgrimage investment in the event of illness, travel disruption, or other unforeseen circumstances.
Force Majeure
Hineni: A Gathering Ministry shall not be held responsible for cancellations or changes caused by circumstances beyond its control, including but not limited to natural disasters, severe weather, government restrictions, travel disruptions, public health emergencies, or other unforeseen events.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.